User Feedback Form

Help Us To Serve You Better! We value your opinion.

While you are receiving our service, we provide you with the highest quality healthcare available with convenient access with accurate medical result. For this reason, SHC is structured to encourage communication between user and our management.

To help us evaluate our performance, please take a moment to fill out our questionnaire. Your comments and suggestions will help us continue to improve the healthcare service we provide.

About Yourself



On average per month, how many times have you received our service:
One time
2 to 4 times
4 to 6 times
More than 8 times

Support calls
Were your phone calls or enquiries handled in a prompt and courteous manner?
Yes
No
Fairly

Was the technical staff who attended to your phone call friendly and polite?
Yes
No
Fairly

Was the support staff technically knowledgeable or experienced?
Yes
No
Fairly

Billing Calls
Were your phone calls or enquiries handled in a prompt and courteous manner?
Yes
No
Fairly

Was the account staff who attended to your phone call friendly and polite?
Yes
No
Fairly

Was the account staff technically knowledgeable or experienced?
Yes
No
Fairly

Technical Support
Were the technical support to the clinic within a reasonable time frame?
Yes
No
Fairly

Overall Service Satisfaction
Please rate your overall experience with the service provided by SHC:
Excellent
Good
Average
Fair
Poor

How can we further improve our service (You may also provide any positive feedback, if any):